Privacy Policy

Effective Date: 06-26-2025 Company: 1 AI Fix Corp. Website: https://www.1AIFix.com

1. Introduction

At 1 AI Fix Corp. ("we", "our", "us"), your privacy is a top priority. This privacy policy outlines how we collect, use, disclose, and protect your personal information. We are committed to transparency and to complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

By using our services, visiting our website, or engaging with us in any way, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, company name, email address, phone number, and mailing address.

• Business Data: Information about your company operations, workflows, and any business processes necessary for AI integration.

• Personal Data (subject to PIPA and PIPEDA): Identifiable individual data such as name, email, phone, or communication records.

• Technical Data: IP addresses, browser types, device information, and usage data through cookies or other tracking technologies. Where applicable, this data is anonymized for analytics purposes.

• Communication Records: Emails, call recordings, Zoom recordings, and any other correspondence for support and documentation purposes. These are retained for up to 24 months unless otherwise required for legal or operational purposes.

• Payment Information: For transactions, we collect billing details but do not store credit card data.

3. How We Use Your Information

We use your information to:

Provide AI integration and consulting services tailored to your business.

Communicate with you regarding services, updates, and customer support.

Improve and personalize our solutions based on client needs.

Ensure compliance with legal obligations.

Conduct research and analytics to enhance our service offerings.

We will only use your personal data for purposes disclosed in this policy or as otherwise permitted by law.

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this privacy policy. Consent is obtained at multiple stages, including during onboarding, through web forms, and via service agreements. You may withdraw your consent at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may limit our ability to deliver certain services, particularly those reliant on AI-based technologies where ongoing consent is essential. To withdraw consent, please contact us at [email protected].

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share data with trusted third parties under the following circumstances:

• Service Providers: With partners who assist in providing services (e.g., hosting providers, payment processors). We ensure that only the minimum necessary data is shared to perform the required services.

• CRM Systems & Operational Tools: We may share your information with third-party platforms, including Customer Relationship Management (CRM) systems and other tools required to manage client interactions and assist with your requests.

• Third-Party Vendors for AI Integration: We may also share data with third-party vendors and platforms that support the AI integration process, ensuring seamless implementation and optimization of AI solutions.

• Legal Obligations: To comply with laws, regulations, court orders, or other legal processes.

• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred under appropriate confidentiality agreements.

• International Transfers: When transferring personal data outside of Canada, including to U.S.-based vendors, we ensure such transfers are governed by contractual safeguards in compliance with PIPA and PIPEDA.

6. Payment Information

We use trusted third-party payment processors, including Stripe and Katalyst CRM, to handle all transactions securely. When you provide payment details, such as credit card information, it is processed directly by these third-party platforms and governed by their respective privacy policies.

Stripe is PCI DSS Level 1 compliant, ensuring that your credit card details are encrypted and stored securely. You can review Stripe’s Privacy Policy here.

Katalyst CRM handles payment information per its own data protection protocols. We recommend reviewing their privacy policy here for details on how your data is managed.

We do not store or have access to your full credit card information. Our role is limited to facilitating the payment process through these secure providers.

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. These include encryption, secure servers, access controls, and regular system monitoring.

However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, you share it at your own risk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymized. Call recordings and other communication records are retained for up to 24 months unless longer retention is required for legal or operational reasons.

9. Your Rights

You have the right to:

Access your personal data and request corrections.

Withdraw consent to data processing.

Request data deletion, subject to legal retention requirements.

File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the user experience, track website analytics, and improve our services. You can control cookie preferences through your browser settings.

11. International Data Transfers

If your personal data is transferred outside of Canada (e.g., for cloud storage or third-party services), we ensure that contractual safeguards and privacy protections are in place to comply with PIPA and PIPEDA.

12. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in legal requirements or business practices. We encourage you to review this policy periodically. Continued use of our services after updates constitutes acceptance of the new terms.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

1 AI Fix Corp.

[email protected]